SentinelOS helps businesses monitor customer conversations, identify unanswered messages and pending follow-ups, and maintain operational visibility across their messaging workflows.
SentinelOS is designed as an operational layer for customer communication — focused on visibility, follow-up and accountability rather than replacing the people who speak with customers.
Surface conversations that are waiting for a response so customer requests do not get lost in busy inboxes.
Keep commitments, callbacks and follow-ups visible to the team until they are resolved.
Turn communication activity into a clear view of what needs attention now and what can wait.
SentinelOS supports business teams with analysis and alerts while the business remains in control of customer communication.
A business connects its own supported messaging account through an authorized platform integration.
Relevant conversation context is processed on behalf of the business to identify status, unanswered messages and follow-up needs.
The business receives summaries and alerts and decides how to act on each customer conversation.
SentinelOS is designed around data minimization, tenant isolation, controlled access and clear processor responsibilities. Customer conversation content is processed to provide the service to the relevant business — not sold for advertising and not used to train general-purpose AI models.
When SentinelOS processes messaging data for a business customer, the business generally determines the purpose of processing and SentinelOS acts as a service provider / processor under the customer's instructions, subject to applicable law and contractual terms.
SentinelOS is a B2B software product developed and operated by Mintify sp. z o.o., a company registered in Poland. The product is being developed to help organizations bring order, visibility and accountability to customer communication.